The Haggler: A Voucher Deal That Wasn’t So Sweet
LET’S start with a final Whirlpool update. Last we heard from Shira London — the woman who was told by a third-party warranty company that her refrigerator had a “pre-existing condition” ... Read more
Tag Archives: Customer Relations
The Haggler: A Voucher Deal That Wasn’t So Sweet
LET’S start with a final Whirlpool update. Last we heard from Shira London — the woman who was told by a third-party warranty company that her refrigerator had a “pre-existing condition” ... Read more
The Haggler: Companies That Get Customer Service Right
EVERY few weeks, the Haggler receives e-mail from happy customers eager to praise companies that have treated them well. Given the howls of dismay and fury that typically fill the Haggler’s in-box, these ... Read more
Your Money: For Car Renters, Signing on the Electronic Tablet May Mean Trouble
Sandra McKinnon knew the drill after three trips from Oakland, Calif., to Tulsa, Okla., to visit her elderly father. When she went to pick up a rental car, she would have to decide whether to buy the insurance. ... Read more
Walmart Strains to Keep Grocery Aisles Stocked
Michelle Obama visited a Walmart in February to extol the fresh, healthy food in the company’s grocery aisles. But Walmart, Ms. Obama’s corporate partner in a campaign to make food healthier and ... Read more
The Haggler: A Whirlpool Microwave and a Customer-Service Problem
SOME companies resolve consumer complaints in ways that are both efficient and empathetic, demonstrating not just a grasp of what defines good service but also the ways that brand loyalty is nurtured. Then ... Read more
Conversations: Increasing Sales by Answering Customers’ Questions
It is an indelible image of the financial crisis: a bird’s-eye view of the backyards of foreclosed houses, their in-ground pools festering with algae and mosquitoes. In Northern Virginia, Marcus Sheridan ... Read more
The Haggler: On Hotwire, Lost in the Stars of a Hotel’s Rating
THE Internet deserves credit for creating new and cash-saving ways to handle mundane tasks, like booking a hotel. But these innovations can come at a price, and the price is often insanity. Other times ... Read more
The Haggler: On Hotwire, Lost in the Stars of a Hotel’s Rating
THE Internet deserves credit for creating new and cash-saving ways to handle mundane tasks, like booking a hotel. But these innovations can come at a price, and the price is often insanity. Other times ... Read more
New Online Price Trackers Alert Shoppers to Good Deals
Jen Hughes used to have the time to hunt for online coupon codes and refresh her Web browser to see if the clothes she wanted had gone on sale yet. But after she had her first child, she said, trying to track ... Read more